Question 1

Do you use natural products?

Accepted Answer

Everybody has their own definition of natural products so it’s safe to say I do not use 100% natural products. I can assure you that I choose my product lines with care and thorough research. However before each service will discuss the best regimens for your hair or loc type during your required consultation. I currently use Congo for highly textured hair (Nairobi’s Natural Line), Loc Nation (Locs), Joico & Olaplex  (color treated hair)

Question 2

How do I book a service?

Accepted Answer

If you are a New Client book on the New Guest Page. If you are an Existing Guest you book services by going to thehaircharmer.com and clicking on Book Online, it will take you to my online booking system where you will be prompted to create a profile and upload a credit or debit card that will not be charged unless cancellations fees apply. There is also an option to book by email, thehaircharmerappointments@gmail.com

Question 3

How much are your services?

Accepted Answer

Great question! ** Pricing varies by length, density of hair/locs, and detail of style desiredAll Pricing is a la carte; each service is allocated time and selected individually while booking. This pricing list is used as a reference guide and minimum pricing is displayed. Click Here for Pricelist

Question 4

Is a consultation Required?

Accepted Answer

In person consultations are mandatory for coloring services and can not be done same day. However, consultations can be same day for non chemical services such as a Silk Press and Loc Retouch. Braid consultations can be done same day, however I reserve the right to not provide services if I deem your hair is not healthy enough to be braided. If this is the case, I will not charge a cancellation fee for cancelling your braid appointment. You can always do a free online virtual consultation that can be booked on the website as well to discuss before driving to the salon.

Question 5

Can I book multiple services for 1 appointment?

Accepted Answer

Absolutely! You can book as many services as you need.

Question 6

Can I add services the day of the appointment?

Accepted Answer

Not online. If you think you may need to add services to your appointment chose the option on the website titled Grace it will add extra time to your appointment to add a service if needed. Or text me at 630.808.8068 prior to your appointment to verify if the service you desire can be added to your appointment time.

Question 7

I don’t see the service I want what do I do?

Accepted Answer

There are often times that you want a service that is not listed on my website. No Problem head to the “Join the Waitlist” link and fill out the form. This is checked daily and I will schedule your appointment with the correct amount of time.

Question 8

Can I bring company to my appointment?

Accepted Answer

Where I strongly disapprove with you bringing anyone extra into the space due to COVID-19 exposure and limited seating space, I understand having children. I have extra seating space for two other occupants. But I strongly ADVISE NOT to bring children to your appointment. I'd hate to drop chemicals or a curling iron on a small child.

Question 9

What is the late policy?

Accepted Answer

Please call if you are running late DO NOT TEXT! Depending on your service and how late you are, you could be cancelled for your appointment and responsible for 100% payment of your booked services. If you are a person that is habitually late,  I have a service called GRACE that I advise booking, it will add $5 to your ticket for 15 min of time. If grace is not added, and you are late to your appointment, you will be charged a $15 inconvenience fee. If you are over 30 minutes late without calling, you will be considered a NO SHOW and you can guarantee your appointment will be cancelled and you will be responsible for 100% payment of your scheduled services.  I bet your are asking what if you are late PaTrice? Well I’ve thought of that too. If I am running behind, my commitment is to notify you in ample time so that you are not waiting for me, if I slip up it will be to your benefit!, no worries Operation Level Up 2021 is in full effect.

Question 10

What is the cancellation policy?

Accepted Answer

THE HOLIDAY CANCELATION POLICY
Due to increased demand during the busy holiday season, I require a 7-day notice of any appointment shifts or cancellations. ANY appointment cancellation less than 7 days will result in a $100 cancellation fee.
Fee is due prior to rescheduling any appointment.
Due to the increase demand I cannot guarantee to fit you back on my schedule prior to January 9, 2024 if any adjustments are made to your appointment after booking.

I reserve the right to refuse service to anyone at my discretion. If you cancel within 24 hours of your appointment you are responsible for a 100% charge of your service. Multiple appt changes/cancellations, late arrival or 'no show', may require payment in advance before any future appts are allowed to be booked. I reserve the right to reschedule appts due to inclement weather and COVID-19 concerns as outlined in my COVID-19 agreement  for the safety of the stylist and clients. If you have been exposed to COVID-19 you are required to provide documentation of testing. The test date must be within 72 hours of the appointment in question to avoid the cancellation penalty.

Question 11

What is the reschedule policy?

Accepted Answer

See Cancellation policy. If you have other extenuating circumstances please text me at 6308088068 prior to your appointment to avoid automatic cancellation charges.

Question 12

Where should I park for my appointment?

Accepted Answer

Parking is available in the paid parking garage located behind the salon on Lewis Street, which is shared with The Barton Apartments. Please park only in the Retail Parking spaces located on the first or second floor.

Do I need to pay for parking?

No. Do NOT pay for parking.
Instead, take a clear photo of your license plate, and we will validate your parking inside the salon suite.

There is also free street parking available along Greenville Avenue if you prefer not to use the garage.

Question 13

What hair do u recommend for Braids?

Accepted Answer

When adding extra hair, my personal favorite brand is Spectra or EZ Braid it comes in 18” (Short), 20” (Medium Length), 26” (Extra Long). If this brand is not available, I suggest any hair that is prestretched and/or prefeathered.
 
For crochet whatever you like!

Question 14

How should I prepare for my appointment?

Accepted Answer

Do absolutely nothing come as you are. Now, I do offer an option to shampoo and blow dry your own hair when braiding services are booked. In that case, your hair should be clean, detangled, and dry. If I have to do any of these I will charge the add on service for that appointment.

Question 15

What can I do if there is an issue with my hair after the appointment?

Accepted Answer

I strongly recommend booking a separate consultation prior to service if it is your first time to make sure that we have a clear vision of the services you want provided. I have a personal 48 guarantee I will correct any mistake for styling. However, If you are receiving color services and you are unhappy with your color we will discuss in person. Either way we will work it out!

Question 16

Does my deposit go towards my service?

Accepted Answer

As of September 2020, I no longer take deposits instead I have a system where you upload your credit or debit card. I do not charge your card without your permission. Even in the event of a cancellation I will definitely notify you prior to charging your card.

Question 17

How can I take advantage of specials and discounts?

Accepted Answer

With every appointment, you earn a point per dollar spent. 100 points equals $1, you can begin using your points after you reach 1000. You earn double points when you add on maintenance services such as trims and conditioning services. And the best of all when you come with your family or friend, I multiply your total by the number of people in your party. (For example, Mom, Dad and kid come together each person gets x3 for that service for coming together. And lets say Mom received a deep conditioner during her service with her family she receives x6 points - x2 (maintenance) + x3 (family coming together). And the best thing is Your points never expire. You can see them online in your account. I do send occasional discounts throughout the year for birthdays and other holidays, they will have terms and conditions listed. Want to see a list of ways to earn points click here.

Question 18

What is the best way to contact you?

Accepted Answer

I can be reached via Email thehaircharmerappoingments@gmail.com - checked once a day in the evening Monday through Friday. If a message is sent on the weekend, I will respond on Monday
Website Contact Us - checked once a day in the evening
Where you can Text 630.808.8068 - I'd advised not to email is best.  I work with my hands so they are often occupied and focused on the current task at hand :) please give grace regarding text messages. Texts will only be returned during business hours.

Question 19

What are your work hours?

Accepted Answer

Wednesday 10a-8p
Thursday 10a-8p
Friday 7a-7p
Saturday 7a-2p
 
Any appointments booked on Sunday - Tuesday require advanced approval and VIP pricing applies

Question 20

What if I need service outside of your normal business hours?

Accepted Answer

Great question! I do offer premium pricing for those Hair Emergency days. You need a really early morning or an offday - no problem. Click here to see the PriceList plus a 20% auto gratuity. Those appointments are booked by email only.

Question 21

How do your braids correspond with pricing?

Accepted Answer

Box braids and Feed in Braids are priced based on amount of braids.
Large 10 - 24
Medium 25 - 49
Small 51-100
Over 100 braids are charged by the hour...
 
Goddess Braids
4 or less include shampoo
5 - 9 are considered standard goddess
over 10 are considered feed in braids

Frequently asked questions